PLEASE READ ALL THE GENERAL TERMS BELOW, AND THE SPECIFIC TERMS RELATED TO THE REPAIR:

  • Booking fee’s are there to confirm your booking and protect our investment of time and fuel into visiting your location. We reserve the right to amend your booking location should the incorrect area be chosen.  We would contact you beforehand to advise.
  • We are not endorsed by any manufacturer. This means that if your device is within the warranty period, we may invalidate any remaining warranty that you have as a result of repairing it for you.
  • Where possible we will provide an estimate of the repair costs, however in some scenarios we have to do some work to ascertain the issue. All repairs attract a minimum assessment fee unless we cannot provide a repair solution (in which case, we apply a No Fix No Fee policy). If you have a budget which you do not want to exceed, please let us know as soon as possible.
  • Third party repairs are not handled by Myriad Tech Services / Phone Fix (some board level work) and any outcome of the repair or the overall time taken is beyond our control. Should any warranty issues arise, we will of course deal with these for you during their warranty term.
  • In liquid damage scenarios, the disassembly of the device can sometimes cause further problems and may render it unusable. For these reasons we are exempt from any liability resulting from further damage/complications during repair with us. All liquid damage repairs attract a minimum fee regardless of success/outcome due to additional work needed that we cannot guarantee will work.
  • Our Technicians are well trained and experienced, however sometimes mistakes can happen as we are only human. We will always attempt to fix/repair your device to the best of our abilities, but sometimes errors/mistakes/damage can happen. At Myriad Tech Services we will take every precaution possible to reduce any issues arising whilst your device is in our hands for repair. Should any issues arise either during or following a repair, we will do our very best to rectify them accordingly.
  • Transportation of systems, devices and equipment is undertaken with due care and attention at all times. We recommend that suitable protection or original packaging is used where possible. However, Myriad Tech Services Ltd are not responsible for your property where you have elected to have a collect/return service. Should an issue arise during transportation we will do our best to work with you to put it right. If unsure about us transporting your system, we recommend that you make suitable arrangements to have the system brought to our workshop.
  • Your data and privacy is respected at all times. We are registered with the ICO and adhere to their policies and guidelines when dealing with personal property. In instances where we need to access your data for recovery purposes (or where requested by yourself to use specific files for testing etc), then we will be professional and your data will remain confidential.
  • Any device which is not claimed within 2 months (without prior arrangement) by the customer will be deemed as the property of Myriad Tech Services / Phone Fix, and shall be disposed of accordingly with every effort made to erase private data. In some situations we may reserve the right to resell the goods to reclaim costs incurred by the repair.
  • No Fix, No Fee – this policy is in place for situations where we are a) unable to find a solution to your problem or b) the solution isn’t cost effective.  Most problems will have a viable repair option in place, so please bear this is mind.
  • We do not offer refunds or a change of mind policy.  In exceptional circumstances we may offer partial refunds depending upon reasoning or if there’s a problem relating to the repair that we unusually cannot put right.
  • Payment by Cash, Card, PayPal or Bank Transfer.  Sorry we do not accept Cheques.


    MYRIAD TECH SERVICES, SPECIFIC TERMS (please read if having your having a PC, laptop or Mac repaired, or any other service covered by MTS)
  • Custom Built PC systems and laptop sales require a full payment (or pre-arranged deposit) to secure the order.  Special order parts may also require deposits or full payment.  Any cancelled order will be subject to a fair restocking fee depending on the item in question.
  • On-site visits attract a fixed fee based on an hourly rate (£75) with the first hour being the minimum charge.  Further time spent is billed in 15 minute increments.
  • Diagnostics & assessments are subject to a minimum fee of £35. This is waived if you choose to accept our quotation for repair. If you decline our quote/advice then we reserve the right to charge for our time in assessing your device for repair. No fix no fee will only apply as per terms above.
  • We will aim to repair your system within our flat rate price scheme. Should additional parts be required to complete the repair to a satisfactory condition, then you will be contact to obtain prior authorisation for us to proceed. The retail cost of these parts will subsequently be added onto your incurred costs. Our service work carries a 3 month warranty, all new hardware has 12 months unless specified, and second user items carry 3 months warranty. Your consumer statutory rights are unaffected.
  • Supplier Warranties are final and take effect of our purchase date. Many of them are unable to provide any leeway or exceptions, so please be aware that we are only able to warranty parts based on their purchase date. So if you have a MacBook screen replaced and you fail to collect until two weeks later, your warranty in effect would be valid for 90 days minus the 14 day delay. Unfortunately this is out of our control, and whilst in some cases we are able to be lenient, sadly this isn’t always the case with our suppliers.
  • In the eventuality that hardware we supplied develops a fault and requires replacing, any labour will be chargeable at a discounted rate to replace parts. With storage drives such as internal hard drives, solid state and flash drives – we reserve the right to make a nominal charge for reinstallation of Windows (or cloning where possible). We are not responsible for your data if lost due to drive failure, and any costs incurred to recover data will be wholly chargeable. It is the responsibility of the end user to ensure that copies and backups of data are made even after drive replacement/upgrade.
  • We strongly recommend that you take the necessary steps to back up your personal information and ensure you have original copies of any programs that are currently installed prior to repair. Personal data can become corrupted during repairs despite taking reasonable care. If we are required to re-install an operating system, we will only install any programs provided by the customer along with valid licences. Programs such as Microsoft Office, Anti-Virus and other software would not usually be installed unless previously arranged.
  • If an All in One Computer or iMac is in for repair and disassembly is necessary, there is a small risk of damage to the screen onto the newer slimmer designs. If this happens we will offer you a discounted repair cost to replace the screen along with any other work being done. We will not be held liable under our terms.
  • We do offer a separate backup service whereby we are able to make a near duplicate copy of your personal data. Again we cannot be held responsible for omissions should they occur. We cannot backup and restore programs and custom applications other than a fully licensed Operating System.
  • We retain a copy of our customer data for a period of up to 4 weeks, after which it is permanently removed from our data servers. See our GDPR Compliance notes below for further details of how and why we collect your personal data.
  • In some cases such as Virus, Spyware and Malware infections, your data and programs may have already been corrupted. In these instances, a backup service may be of no sustainable use. Whilst we will attempt a non-destructive virus removal as our primary aim, in some situations this just isn’t possible, and the only 100% way to ensure full removal is a clean installation of the operating system.
  • We quote up to 5 working days as an average for PC and laptop repairs, with an exception of hardware malfunctions on laptops which may take an average of 10 working days. The time quoted is not a contract or guarantee, but merely an average of time taken for typical repairs – subject to part availability where required.


    PHONE FIX, SPECIFIC TERMS (please read if having your phone or tablet repaired in addition to above)
  • Our engineer is an Apple Certified iOS Technician – this means that they possess the knowledge with iOS devices and repair procedures in accordance with AppleCare standards.  We are not an Apple AUTHORISED repair centre.
  • We always use the best quality aftermarket parts where possible. With iPhones, it is not possible for a third party repairer to get Genuine Original displays, although we can get OEM Quality displays for a premium.  With many Samsung’s and other models, we use Genuine screens or aftermarket ones if these are obtainable to reduce the price you pay.
  • Extensively damaged devices (such as dented, bent, twisted from high impact like being stood on, driven over etc can have further issues present which are exacerbated when the device is opened up for repair. In such cases where further issues occur, you will be contacted at the earliest convenience to discuss options. We are not liable for any defects that have occurred following disassembly where there has been significant prior damage.
  • Devices with no visual display are treated in line with the above scenario as we are unable to pre-test the device and there may be other underlying issues present.
  • iPhone 11 and newer – Please note – if you replace an iPhone 11 Screen with any other screen whether genuine or not, you will get a message to say a non genuine screen has been fitted for 48 hours each time the screen wakes, After 48 hours you will get a message on start-up for 13 days further to say this is a non-genuine screen. After 15 days this message can only be found in the settings menu and will not display further messages, to avoid this you would need to take the phone to Apple for repair, see here: https://support.apple.com/en-gb/HT210321
  • iPhone XR, XS and newer with iOS 15.2 or higher – Battery replacements will also carry a notification warning and battery health options will be disabled. We are working on providing an improved solution retaining the original battery management hardware to eliminate these messages.
  • If an iPad is in for repair where screen removal is necessary, there is a small risk of damage to the screen. If this happens we will offer you a discounted repair cost to replace the screen along with any other work being done.
  • We recommend you backup your device prior to sending in to us for repair, especially if you are mailing it to us for repair.  We are not responsible for data loss, or loss of device due to the delivery agent used.
  • iPhone’s with Touch or Face ID security carry additional risks. Occasionally damage can occur to cabling, and should this happen then a suitable less secure option will be offered. If there’s no damage with Face ID, often the Phone/Tablet will require a full reset to restore Face ID function.  We are not liable for issues that may arise.  If this is cause for concern (rarely problems do occur), then we advise that your device be serviced by an Apple Authorised Repair Centre.
  • Any security features of other branded devices may be affected by replacement of security hardware.  As such we recommend that you do a backup beforehand.
  • We do often require PIN or unlock patterns to be able to gain access to selected areas of the device for testing purposes.  Your data is perfectly safe with us, and unless requested we have no need to access any private information contained on your device.
  • Whilst we replace dust seals and adhesives where possible, this will not have the same weatherproofing capability as your phone/watch when new. As such we would advise caution when using your phone in situations where moisture ingress is possible. We cannot be held liable for liquid damage following a repair to a water resistant device.
  • Mobile phone, tablet and electronic repairs carry a 6 month warranty – from date of repair, not collection, and only against the part that was replaced (not the entire handset or further issues). Whilst we endeavour to provide a 100% fix rate, this isn’t always possible due to the nature of these devices.  Should we find any sign of further third party intervention then this warranty will be voided.
  • Warranty is voided if further damage is apparent due to accidents or misuse. Eg, after 3 months following a screen replacement it cracks again.  Screen warranty will only cover defects of the screen such as LCD issues or touch problems where there has been no clear signs of misuse or damage.
  • We reserve the right to withdraw any warranty if the repair has been advised against.  Reasons for this may include (but not limited to), bent housings, dented edges, twisted housings, water damage (new or existing).  In such cases it will be noted on your job/repair ticket for reference.
  • We DO NOT perform iCloud unlocks or similar security bypasses for security reasons.  If a device requires resetting, we will need your key account credentials to authenticate you to the device.

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GDPR GUIDANCE

We request personal data pertaining directly to the owner of any device that comes to us for repair. We collect basic data including contact details and device security logins. This is to allow us to contact our customer regarding their repair to discuss details of work done and to confirm any follow up questions.

Your data is not shared with any third party organisations.

We use various systems for data collection and operation of our business.  Our transaction system is operated by SumUp & Square.  Our customer CRM, ticketing and invoicing system is operated by MyGadgetRepairs.  We use Level.io and Action1 for our RMM.  Emails and customer contacts are also stored within Microsoft 365.